CUSTOMER INFO:Business Name:* Name* First Last Account #:* Phone #:*Services Rendered:* Fiber Internet Hosted VoIP Business Phone Service SALES INFO:Sales Consultant Name: Do you feel the Sales Consultant was knowledgeable and helpful in choosing your products and services?* Yes No Was the Sales Consultant courteous and professional while at your location?* Yes No Did the Sales Consultant provide all necessary information on additional equipment needed, if any, to maximize true potential of our services (such as routers, switches, etc.)?* Yes No Additional Comments:*FIBER INSTALLATION (if applicable):Installer's Name: Did the Installer arrive within the designated time frame previously scheduled? Yes No Was the Installer courteous and professional while at your location? Yes No Did the Installer give proper explanation/training of the services rendered before leaving your location? Yes No Did the Installer check that all services were working properly in the format in which you would be using them before he left? Yes No Additional Comments:HOSTED VoIP INSTALLATION (if applicable):Installer's Name: Did the Installer arrive within the designated time frame previously scheduled? Yes No Was the Installer courteous and professional while at your location? Yes No Did the Installer give proper explanation/training of the services rendered before leaving your location? Yes No Did the Installer check that all services were working properly in the format in which you would be using them before he left? Yes No Additional Comments:What do you like best about your hosted service?FUTIVA.BIZ Website:Are the resources on our website helpful?* Yes No What resources would you like to see on our website?MARKETING INFO:How did you find out about Futiva (select any/all that apply)? Press and hold the CTRL key while selecting to make multiple selections.*SalespersonFriendBillboardRadioTVEventYard SignWeb SeachNewspaperEmailSocial Media - Facebook/Google+/Twitter/LinkedInIf you were referred to us by a friend or colleague, can we have their name? We would love to able to thank them. OVERALL SATISFACTION:How would you rate your overall experience with Futiva?* Love it! Like it! It's okay. I'm not crazy about it. How could we improve the Futiva experience in the future?*If you have our fiber internet service, how do you feel fiber internet compares to your previous internet service?*GENERAL:May we have your permission to post your comments on our website and/or social media as a customer testimonial? Your feedback is very important to us so we can continue improving our services and they also assist potential customers with purchasing decisions.* Yes No We will soon be adding a partner page to our website. In order to help our customers, we would like to display a hyperlink of your business name and/or logo on our partner page that will link directly to your website. This will increase search engine optimization for your site, as well as, ours. May we have your permission to post your logo or website address on our partner page?* Yes No If yes, please provide the website address you would like your link pointed to: THANK YOU for taking the time to complete this survey! We sincerely appreciate your business. If we can serve or assist you further in any way, please do not hesitate to call on us at 618-736-2901.
