App Privacy Policy

Futiva Mobile App Privacy Policy

This Policy covers:

This privacy policy covers Futiva’s privacy and security policies for personal information collected in connection with the Futiva mobile application (the “App”), also referred to as the Command IQ App. For this Privacy Policy, personal information refers to information relating to an identifiable natural person with reference to an identifier, such a s a name, an email address, an online identifier such as login credentials, or any other identifier by which that natural person may be contacted online or offline.

Futiva understands the importance of privacy and security and is committed to providing a secure environment to protect the personal and private information provided by you in connection with your use of the App. Accordingly, this Privacy Policy sets out:

The personal information that is collected when you download, install, register for and/or use the App; and Futiva’s practices associated with collecting, using, retaining, disclosing and protecting the information associated with your use of the App.


This Policy does not cover:

This Privacy Policy does NOT apply to information:

Futiva collect on its website or Futiva may collect unrelated to Futiva’s provision of the App.

Information collected on Futiva’s website at is subject to Futiva’s Privacy Statement in the footer of the Home website page, also available at:

Personal information does not include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.


Children Under the Age of 16:

This App is not intended for children under 16 years of age, and Futiva does not knowingly collect personal data of children under 16. If Futiva learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Futiva will delete that information. If you believe Futiva might have any information from or about a child under 16, please contact Futiva at


How Futiva Collects Your Information

Futiva collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

Your Name, email address and location; Browser information and session cookies related to your access and use of the App; Data insights Futiva attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.


How Futiva Uses the Information

Futiva uses the information collected as described in this Privacy Policy, including personal information, to:

Provide you with the App as described in the Agreement; Implement, improve and/or enhance the App, including to make future releases available to you; Carry out Futiva’s obligations as described or authorized in the Agreement and this Privacy Policy; Enforce Futiva’s rights arising from the Agreement between you and Futiva; and Fulfill any other purpose authorized by you and reasonably required for the App. Futiva may also use the information collected as described in this Privacy Policy, including personal information, to inform you about goods and services that may be of interest to you. Futiva does not contact you unless and only to the extent expressly authorized by you in writing.


Disclosure of Information

Futiva does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Futiva discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Futiva for the purpose of providing you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Futiva obligations associated with the App.

Futiva may be required to disclose information under certain circumstances: To comply with any court order, law, or legal process, including to respond to any government or regulatory request; To enforce Futiva’s rights arising from the Agreement entered into between you and Futiva; If Futiva believes disclosure is necessary or appropriate to protect the rights, property, or safety of Futiva, its customers or other third parties; or To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Futiva’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which you and/or you subscriber held by Futiva are among the assets transferred.


Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary in order for you to use the App.

Your information is retained and used as described in this Privacy Policy. In the event you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If cookies are disabled or refused or if you block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.


Accessing and Correction Information

You can (a) access and review your information, including personal information, and (b) correct your information, by logging into the App and visiting the settings page.


Data Security

All information you provide to us is stored on our secure servers behind firewalls. Futiva utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Futiva deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Futiva runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems, unless a compensating control is implemented.

Futiva uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Futiva systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account and, as set forth in the Agreement, you are obligated to keep your login credentials and passwords secure and protected and maintained as confidential. Although Futiva implements measures that are reasonably designed to protect the you, information may nevertheless be transmitted outside of Futiva’s systems. Any such transmission of information is at your own risk, and Futiva is not responsible for any circumvention of any privacy settings or security measures provided.


Changes to Privacy Policy

Futiva may update this Privacy Policy from time to time. If Futiva makes material changes to how Futiva treats personal information under this Privacy Policy, Futiva will notify you by email or other communication.

The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for ensuring Futiva has an up-to-date active and deliverable email address for you and for periodically visiting this Privacy Policy to check for any changes.


Contact Information

To ask questions or comment about this Privacy Policy and Futiva’s privacy practices for the Cloud Services, contact Futiva via e-mail at