Network Management FAQs

Futiva – Network Management Frequently Asked Questions (FAQs)

What is network management?

Network management is the reasonable and nondiscriminatory enforcement of network usage policies and the management of bandwidth use and capacity.  Network management includes congestion- and security-protocol-management.  While maintaining its network, Futiva is also promoting the dynamic benefits of an open and accessible Internet.   So, the broadband experience of Futiva’s customers will generally not be impacted by the industry-standard network management techniques used by Futiva.

Which parts of the network does Futiva manage?

Futiva manages the portion of the network that begins at the company provided (if chosen) router or the outside of the customer’s home up to the point where the internet traffic is handed off to the public network.  Futiva does not control or managed the equipment inside the customer premise such as customer owned routers, computers, application software, and inside wire, which can affect the performance of the broadband service.  Futiva also does not control the operation of specific websites that may slow down during busy periods or the overall performance of the public internet.

Why does Futiva manage its network?

Futiva manages its network in order to provide the ultimate broadband Internet service to its customers.   Futiva’s network management practices are intended to protect the network, and Futiva’ customers, threats to the network, security attacks, viruses and spam.  Futiva manages its network in a way that is transparent and nondiscriminatory.

How does Futiva manage its network?

Futiva has policies in place to ensure that customers are able to access the lawful Internet content of their choice, run the Internet applications of their choice and to promote the continued development of the Internet. Futiva’s network management practices are nondiscriminatory, application-neutral, and minimally intrusive.  Futiva will use one or more of the following industry standard techniques to manage its network.  This list is not exhaustive:

  1. Monitoring the network to identify congestion, security breaches, malware or damage to the network;
  2. Rerouting Internet traffic to relieve congestion;
  3. Additions or upgrades to increase network capacity;
  4. Enforcement of Acceptable Use Policy, Terms and Conditions of Service, and/or Service Agreements against customers abusing the network;
  5. Enforcement of Usage Thresholds limiting the amount of data that can be uploaded or downloaded within stated time periods;
  6. Using security protocols to ensure authentication of customers;
  7. Providing resources to customer’s for identifying and reporting spam, viruses, firewall issues, and phishing schemes;
  8. Filtering spam;
  9. Preventing viruses from harming the network; and
  10. Thwarting denial of service attacks

Network management practices are a necessity to guard against harmful threats to the network such as network congestion, security attacks, excessive spam, and viruses.  Reasonable network management practices ensure that you will have the best possible broadband Internet experience.

Will Futiva’s network management impact my online experience?

Futiva uses reasonable network management tools and practices that are minimally intrusive to its customers and are consistent with industry standards.  In accordance with Futiva’s policies, Terms and Conditions for Service, Broadband Internet Acceptable Use Policy (“AUP”), and the Internet Service Agreement, Customers have agreed to comply with all current bandwidth, data storage, and other limitations on Futiva’ Broadband Internet services.  Thus, Futiva’s tools and practices will generally impact only users that have violated the terms of Futiva’ policies, AUP, Terms and Conditions for Service, or the Internet Service Agreement.

What can I expect if I am in violation of Futiva’s policies, Terms and Conditions of Service, the Acceptable Use Policy (AUP) or the Internet Service Agreement?

If you, the customer, are in violation of any of the foregoing, the impact to your online experience will include, but will not necessarily be limited to, any one or all of the following:

  1. notification by Futiva that you are in violation of the company’s policies, terms and conditions or agreement and given a reasonable timeframe in which to take corrective action;
  2. removal or blockage of material that has resulted in the violation including, but not limited to, illegal content;
  3. suspension or delay of the delivery of email if deemed excessive;
  4. filtering of Internet transmissions; and
  5. suspension or termination of your Broadband Internet service account;

Customers could also experience longer download or upload times or slower web surfing.

Will I be suspended from the network if I use certain applications?

Unless noted otherwise in Futiva’s Network Transparency Statement, Futiva does not discriminate between applications.  Futiva’s network management practices are primarily application-agnostic.  Thus, Futiva generally will not manage its network congestion or security protocols based on applications being used by its customers on the Futiva’s broadband Internet service.  Futiva’s network management is based on current network conditions and the aggregate amount of bandwidth being used by customers.

How will I know if my account is suspended because of a violation of Futiva’s policies, AUP, Terms and Conditions of Service or Service Agreement?

Generally, you will have received a notification from Futiva that you have committed a violation and would have been given a period of time during which to take corrective action.  If, however, your violation persists, you will discover that you are unable to access the Internet through Futiva’s Broadband Internet service.  You will be unable to surf the web or conduct online activities.

What should I do if my account is suspended?

If your account is suspended, you should contact Futiva and follow Futiva’s instructions for reinstating service.