Futiva Receptionist is a hosted client solution for use by receptionists or operators who manage and screen inbound calls. It is a feature-rich solution that is seamlessly integrated into the Futiva Hosted Communications solution, and provides an easy, efficient way to monitor users and handle calls.
- Quick and Easy Set-up: Set up and configure the client in just a few simple steps.
- Anywhere Availability: The client is web-based, accessible from any web browser.
- Flexibility: Provides the ability to monitor users’ line information on the fly.
- Increased Productivity: Designed to be intuitive and follow the natural flow of a call (from left to right on the display), as well as improve business processes as only “valid” call-handling options are presented.
- Real-time Feedback: Professional call-handling is simplified, as critical line information is available in real time.
- Monitor Additional Lines: Monitor additional lines without being limited by the device – over 200 users can be preconfigured, and 100 users can be dynamically configured.
- Enterprise-Wide View: Allows the monitoring of users across different locations.
- Single Access Point: Easily configure certain features, such as Speed Dial, Personal Phone List, DND, Call Forwarding Always and more.
- Futiva Call Center Integration: Futiva Receptionist offers additional capabilities for call management when used in conjuction with Futiva Hosted Call Center solution.